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GKN Aerospace Services Ltd - Supplier Performance

Chris Spokes, Commodity Manager, GKN Aerospace 

"I would like to take this opportunity in thanking the team at High-Tech Engineering for the outstanding level of service provided to GKN Aerospace Transparency Systems (Luton). The continuous improvements you have introduced on service, delivery and quality has enabled you to differentiate your capabilities from other businesses used by GKN Aerospace Transparency Systems (Luton).

It is now many years since we collaborated and you took the “leap of faith” into continuous improvement processes facilitated under the SC21 accreditation. With the senior managements personal dynamic characteristics leading this initiative into an already high performing and successful business it has been an absolute pleasure seeing High Tech Engineering grow into a leading UK SC21 supplier serving the aerospace industry.

You have sustained your silver level accreditation for a number of years now, which has become more of a company philosophy to support your strategy, not just a process to measure performance.

I recall the day I had a major stock out on a key customer programme where I needed proprietary AGS fasteners from exotic material to support our development test programme , and was being quoted approximately 22 weeks for delivery at a substantial cost due to the minimum order quantity. I spoke to you not necessarily expecting a resolution, but within three weeks you had secured material from a new raw material supplier, that you had to evaluate and prove, and within seven days you had machined the unique parts, NDT tested, anodised and completed AS9102 first article inspection to the discreet programme quantity."